Use Path Finder to understand how customers interact with your brand, visualize their journeys with intuitive maps, filter journeys based on customer criteria, and identify common paths among various demographics.
Define stages and touchpoints to track and record paths various customers take based on live interactions via your CRM, native integrations, and third-party sources.
Path maps enable you to dynamically identify all the paths your customers take and use advanced filters to sort them by demographics. Understand these journeys, determine the most productive paths, and orchestrate more relevant ones for your customers.
Path Finder enables you to define a list of states or milestones in a customer's journey. Customers are in control of their own journey, and can visit these states in any order they prefer. Getyn CRM provides you with a useful Sankey report to assess the flow of users from one state to another visually. This is an intuitive way to understand patterns of movement between the states you've defined, as well as the number of users moving from one state to the next.
Utilize the journey report in Path Finder to preview the entire customer journey and the paths customers take. Similar to the Sankey report, you can gauge the movement of users between states. Furthermore, by analyzing the overall number of users entering and exiting each state, you can infer where customers face roadblocks or drop off from their journeys with your brand.
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UsersGetyn CRM Software is a comprehensive customer relationship management platform designed to help businesses manage interactions with their customers, streamline processes, and improve customer satisfaction.
Yes, Getyn CRM Software is designed to accommodate businesses of varying sizes, from small startups to large enterprises, offering scalable solutions tailored to meet different needs.
Getyn CRM Software provides features such as contact management, sales pipeline tracking, lead nurturing, task and activity management, customer communication history, and reporting analytics.
Absolutely, Getyn CRM Software offers customization options that allow you to tailor the system to align with your specific workflows, terminology, and business requirements.
Yes, Getyn CRM Software offers integrations with popular tools such as email clients, marketing automation platforms, and productivity software, enabling seamless data flow between applications.
Getyn CRM Software offers lead scoring, opportunity tracking, sales forecasting, and collaboration tools, empowering your sales team to effectively manage leads and close deals.
Certainly, the software provides features for tracking customer interactions, managing support tickets, and maintaining a knowledge base, enhancing your ability to provide exceptional customer service.
Yes, Getyn CRM Software takes data security seriously. It employs encryption, access controls, and regular security updates to ensure the safety of your sensitive business and customer data.
Yes, Getyn CRM Software typically offers mobile apps or responsive interfaces, allowing you to access critical customer information, update records, and manage tasks from your mobile devices.
Getyn CRM Software offers customer support through various channels, including email, phone, and online chat. They may also provide documentation, tutorials, and training resources to help users make the most of the software's capabilities.