Every call counts. Call recording & rating make QA a breeze.
Access call recordings directly from reports. Listen, rate, and share your call recordings with teammates. Generate reports that analyze and organize your calls.
Use our built-in business intelligence software to reveal hidden insights that allow your whole company to make better business decisions. Resolve issues faster. Break free from bottlenecks. Increase employee performance.
Turn data into actionable information to gain a competitive advantage. Instantly access historical data to make informed, objective business decisions. Be able to predict future business outcomes based on prior performance and get a snapshot of your business at any time.
View activity for your entire organization. Filter down to specific locations or users. Create custom reports tailored to your business needs. Then build custom dashboards to see the reports you care about most on one screen. There’s absolutely no integration needed.
Display business performance statistics company-wide with customized Wallboards. Broadcast real time information and react to, identify, and resolve issues faster with more decisive solutions.
Create daily competition to motivate performance. Increase employee engagement by up to 48%. Celebrate the success of big performers company-wide.
Our Sentiment Analysis scans communications for words that indicate a positive or negative experience. Customer accounts are flagged and escalated automatically.
Access call recordings directly from reports. Listen, rate, and share your call recordings with teammates. Generate reports that analyze and organize your calls.
Compare activity data based on user, data type, or time period to measure performance of individual employees, locations, and even marketing campaigns.
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Getyn Voice is a cloud-based telephony application designed for call tracking and conversion tracking purposes. It offers features such as call forwarding, call routing, IVR (Interactive Voice Response), call recording, contact center capabilities, and virtual phone numbers.
Getyn Voice enables businesses to track incoming calls, identify the source of the calls, and gather data on call duration, frequency, and caller demographics. This information is valuable for assessing marketing effectiveness and optimizing sales strategies.
Call forwarding in Getyn Voice allows businesses to redirect incoming calls to specific numbers or extensions, ensuring that calls are efficiently routed to the appropriate department or team member regardless of their physical location.
Yes, Getyn Voice offers advanced call routing capabilities, allowing businesses to create customized routing rules based on factors such as time of day, caller location, IVR selections, and agent availability, ensuring that calls are directed to the most appropriate destination.
The IVR feature in Getyn Voice allows businesses to create interactive voice menus that guide callers to the right department or service based on their selections, reducing wait times and improving overall customer satisfaction.
Yes, Getyn Voice includes call recording functionality, enabling businesses to record and archive inbound and outbound calls for quality assurance, training purposes, and compliance with regulatory requirements.
Getyn Voice's Contact Center feature provides businesses with tools for managing inbound and outbound call traffic, optimizing agent productivity, monitoring call queues in real-time, and generating comprehensive reports on call center performance.
Virtual phone numbers offered by Getyn Voice allow businesses to establish a local presence in multiple geographic locations without the need for physical offices. This enables them to target specific markets more effectively and expand their reach.
Yes, Getyn Voice is designed to cater to the needs of both small businesses and large enterprises, offering scalable features and flexible pricing plans that can accommodate businesses of all sizes.
To get started with Getyn Voice, simply sign up for an account on our website, choose a subscription plan that suits your needs, and follow the setup instructions to start enjoying the benefits of our call tracking and conversion tracking capabilities.