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Supercharge your business with Getyn Cloud Apps. Get discounted pricing today! Offer ends in:
Supercharge your business with Getyn Cloud Apps. Get discounted pricing today! Offer ends in:
Get a general overview and in-depth data about your chat and agent activity.
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One look and you know how your agents are doing.
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See how you measure up and find a way to improve your customer service.
See how you measure up and find a way to improve your customer service.
The number of chats your team handles every day. The more conversations you have, the more opportunities to advise visitors and sell more.
Make sure you are not leaving some customers empty-handed with the missed chats report. If you do, Getyn gives you a way to get back to them and offer help.
Greetings are an easy way to encourage your customers to talk to you. See which greetings are the most efficient, and which need some tweaking.
Keep your customers happy by tracking customer satisfaction with your team and individual agents.
Check where your chats come from to see if your team can do more to engage visitors on your website.
Chat surveys let you collect info about your customers that is important for your business. In chat reports, you see all that data in one place.
View how long during the week your team is available for customers.
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All reports can be saved to a CSV file. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.
All reports can be saved to a CSV file. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.
Getyn has all the data you need to monitor your customer support agents' performance.
Getyn has all the data you need to monitor your customer support agents' performance.
The duration of chats can vary between teams. See if your agents take enough time to talk to your customers.
Replying fast is crucial for customer satisfaction. This report lets you check how long it takes your agents to respond.
Check when your agents are online and what status they have on. You will always know who is accepting chats and helping your customers.
This report shows you how many agents you need on specific shifts, making scheduling work in your team easy.
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Identify customers who left the chat queue and quickly message them to never lose an opportunity to make a sale.
Check how many potential customers leave the queue before they get a chance to talk to your team.
Check how many potential customers leave the queue before they get a chance to talk to your team.
Message customers who left the queue before getting connected to an agent.
Message customers who left the queue before getting connected to an agent.
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Learn how Getyn impacts your revenue and other business goals.
Use this report to see how much value you get from using Getyn, which products are the most popular, and which agents are the best at selling them.
Use this report to see how much value you get from using Getyn, which products are the most popular, and which agents are the best at selling them.
This report shows how many of your chats end up with the desired action taken by the visitor. For example, a sale or a signup. You can track the statistics for each goal you create separately.
This report shows how many of your chats end up with the desired action taken by the visitor. For example, a sale or a signup. You can track the statistics for each goal you create separately.
Share your Getyn stats with your team in real-time.
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Getyn Chat Software is a versatile messaging platform with advanced features such as chatbots, AI-driven responses, and more. It aims to enhance communication and support.
Getyn Chat Software's chatbots are automated conversation agents that use predefined rules and AI to engage with users, answer queries, and perform specific tasks.
Yes, you can tailor the chatbots in Getyn Chat Software to meet your unique requirements by configuring their responses and behaviors.
Getyn Chat Software employs AI to analyze user input and provide context-aware responses, leading to more effective and personalized interactions.
Yes, Getyn Chat Software utilizes NLP to understand and respond to user messages more naturally and accurately.
Getyn Chat Software offers integrations with popular CRM systems and other business tools, streamlining data management and customer interactions.
Getyn Chat Software prioritizes data security and employs encryption protocols to protect sensitive information exchanged within the platform.
Getyn Chat Software offers user-friendly interfaces, making it easy to configure and deploy chatbots and AI features without extensive training.
Getyn Chat Software is suitable for a wide range of industries, including e-commerce, customer support, healthcare, and more, offering benefits to businesses of all sizes.
Getyn Chat App comes with Getyn G-Cloud monthly or annual subscription plans to accommodate the needs of small businesses, enterprises, and organizations of all sizes. Pricing details can be found on our website.
These FAQs provide a general overview of the key features and functionalities of Getyn Chat Software, which can significantly enhance communication and customer support for businesses.
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