30 Days Assurance
30 Days Money Back Guarantee
Intuitive UX
Better adoption, easier training
24x5 Support
Round the Clock Support
- Virtual Phone Numbers (90+ Countries)*
- Local or Toll Free Numbers
- Text Messaging (SMS)
- WhatsApp Support
- Call forwarding
- Call recording
- Call Attribution
- Softphone
- Advanced IVR
- Queue Management
- Call Blacklisting
- Concurrency Cap
- SIP integration
- Real-time dashboards
- Analytics & Reports
- API access and integrations
- Virtual Phone Numbers (90+ Countries)*
- Local or Toll Free Numbers
- Text Messaging (SMS)
- WhatsApp Support
- Call forwarding
- Call recording
- Call Attribution
- Softphone
- Advanced IVR
- Queue Management
- Call Blacklisting
- Concurrency Cap
- SIP integration
- Real-time dashboards
- Analytics & Reports
- API access and integrations
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Call Tracking/Marketing Attribution
Local & toll-free tracking numbers in 80 countriesIncluded in all plansRecord callsIncluded in all plansPort numbers (US/Canada only)Included in all plansTrack online & offline advertising channelsIncluded in all plansDynamic Number Insertion on websiteIncluded in all plansCalls matched to website visitor and ad clickIncluded in all plansClick-to-call ads and ad extensionsIncluded in all plansPlay whispers to callers and receiving agentsIncluded in all plansGeoContact®Included in all plans -
Contact Center/Call Management
Forward calls to landline, mobile, or softphoneIncluded in all plansIntegrated softphoneIncluded in all plansRoute calls by scheduleIncluded in all plansRoute calls by IVR menusIncluded in all plansScore, convert, and tag callsIncluded in all plansVirtual voicemail boxesIncluded in all plansTransfer callsIncluded in all plansSmart routingIncluded in all plansGeographic routingIncluded in all plansWeight-based RoutingIncluded in all plansRouting tablesIncluded in all plansCall queuesIncluded in all plansCustom fieldsIncluded in all plansAutomated triggers (text or calls)Included in all plansPost call agent surveysIncluded in all plansEstimated wait time announcementsIncluded in all plansContact listsIncluded in all plansAgent call scriptsIncluded in all plansHold patterns (music, voiceover, etc.)Included in all plansConference callsIncluded in all plansSmart DialerIncluded in all plansCustom Softphone and ActionsIncluded in all plansDesk modeIncluded in all plansBarge & end-call optionsIncluded in all plansTeamsIncluded in all plansLambda functionsIncluded in all plansReminder notificationsIncluded in all plansDirectory DialingIncluded in all plansDivisionsIncluded in all plans -
Text Messaging & Forms
Send and receive text messagesIncluded in all plansScheduled text messagingIncluded in all plansBulk text messaging campaignsIncluded in all plansObscenity detection for SMSIncluded in all plansFormReactor form trackingIncluded in all plansShort codes for SMSIncluded in all plans -
Reporting
View advertising source for callsIncluded in all plansView website visitor data for callsIncluded in all plansActivity reportsIncluded in all plansROI reportsIncluded in all plansCall notificationsIncluded in all plansTracking source accuracy reportsIncluded in all plansUsage reportsIncluded in all plansCustom fields reportsIncluded in all plansAgency & sub-account reportsIncluded in all plansLive call center agent dashboardIncluded in all plans