Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page.
Items should be returned for exchange unused and with all ESKE tags still attached. Exchanges that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. All refund will be made between 10-15 working days post confirmation. Refund/Replacement will be initiated only upon receiving of the product. Replacement will depend upon the availability of the product. In case the product was damaged while in your possession, Getyn will not be under any liability to process the refund/replacement/ Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product. Order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer's Warranty*)
Return Package should have the original Price tag and Packaging slip. Few products are Non-Returnable. Please refer to the product page for further reference For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
Unidentified returns may be returned to the sender.
We have made every effort to display as accurately as possible the colors of our products that appear on ESKE. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
Under what conditions can I return/ replace my product?
Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
What is the best time to place Return/ Replacement request?
Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
To file return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.
Empty: require images of shipping label/Outer packaging/Inner packaging
Missing: We require images of shipping label/Outer packaging/Inner packaging and Product received
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.